Wedding FAQs
FAQs
For any couple that has a wedding planned in 2020, the current situation has thrown up a lot of questions and concerns about how their wedding day will be affected. That’s why our expert team are on hand to make sure all of your questions are answered and that the day of your dreams still goes ahead. To help you navigate these troubling times and provide more certainty around your wedding, we have adapted our packages and created a list of frequently asked questions to make sure our wedding offering is more flexible and transparent than ever before.
Will we lose our original deposit?
No, not at all. We will be allowing all couples to move their wedding to any time until the end of 2022.
However, if the wedding is cancelled, we will be withholding the deposit.
Will our overall price increase?
We are freezing our current package prices until end of 2021. However, if your wedding moves from an off-peak date to a peak date, this would be subject to a price review, due to the change of season, this will be discussed by each hotel unilaterally. Due to the insecurities on future inflation rates, prices in 2022 are subject to an inflationary increase of 5%
Will the bedroom allocation or price remain constant with our date move?
Yes, any bedrooms booked directly with the hotel as part of the main wedding block, will be moved to the new date as per the original booking rates and number of rooms. (subject to availability). However, any bookings made with a third party will be subject to their terms and conditions.
We have booked our bedrooms via Booking.com (or other online third parties) and our rate is non-refundable. Can we get a refund?
These bookings will be subject to the terms and conditions of the third-party website that they were booked with. Please contact them directly.
Will my payment terms still be the same?
Your payment terms will get better! We are now asking for your 50% payment only 6 weeks before your big day and final balance 14 days in advance of your wedding date.
Will our food or drinks menu change?
We do not foresee any changes to our food & drink menus as we will continue to use our preferred food & beverage suppliers. However, should any issues with supply occur we will notify you immediately.
When should we start thinking of postponing?
We can only advise guests to follow the most recent version of the governments social and business guidelines. However, we are happy to discuss your wedding at any time and give you the opportunity to discuss various options to ease your wedding date concerns.
What will happen if we cancel our wedding?
We will work with all our couples to ensure this does not have to happen, with our enhanced benefits and total flexibility we should all be able to agree on a way forward that enables you to continue with your wedding.
We have contacted our registrar/church, but they have not come back to us yet as they are very busy or have staff issues. Can you hold the date for us until they come back to us?
Of course, we will hold the date provisionally for 7 days. We will need a decision at this stage, we will also be open to discussion depending on the availability of the ceremony holders.
Will all my payments be moved across to my new date?
Yes, absolutely. All payments will be moved to your new date, and our new final payment of 14 days before your date will also apply.
My DJ is not available on the new dates that you have offered. What do we do?
We will have a comprehensive list of suppliers at each of our hotels to ensure that our couples have various options for each supplier.
My guest numbers are going to decrease as a few of my guests will not be able to make it. Can we amend or reduce our package?
We will allow a reduction of 10% or 10 people to any weddings booked before March 17th, 2020 for any date in 2020.
If COVID19 pandemic continues and we need to postpone again, can we do so free of charge?
Yes, any wedding that was originally booked for a date in 2020 can move date without any charges or changes to their packages more than once, this only applies to original wedding dates in 2020.
What steps are you taking to protect us and our guests from COVID 19?
We will have a very comprehensive list of cleaning processes and will be fully compliant with all WHO & ACCOR guidelines to ensure the utmost safety for our guests, staff and suppliers.
Hopefully any questions you had have been answered, but if you still want to talk to a member of our experienced wedding team, please contact us on the details below.
